GENERAL TERMS AND CONDITIONS 

Rental duration

Minimum rental duration is 1 day (24 hours). In case of late return, we tolerate 30 minutes after we charge you a new rental day.
Client can extend rental duration only if we authorize. Client can change drop-off place only if we authorize. Client is obligated to inform us about early drop-off (date and time).

4 basic conditions

1. You must be min. 21 and max. 70 years of age.
2. You must present a valid driving license issued at least two year previously .
3. You must present a valid proof of your identity (passport).
4. You must present a valid credit card at rental start (Visa, MC, Amex, Diners).

Reservation

We confirm only vehicle group and not model and/or type.
In case that we have no available vehicles in confirmed group, we will supply you with a higher car group (up grade). In case when client dose not pick up the reserved car at confirmed pick up time, we do not guaranty rental. In case of confirmed pick up time out of working hours (Monday-Friday from 17:00 - 09:00, Weekend from 13:00 - 09:00) or during the holidays (24,25,31 December/01,02,06,07,08 January/15 February/Easter/01 May)we reserve the right to ask for credit card deposit of 1 rental day amount, to be charged as No Show Fee (in case when client dose not cancel the reservation 24 hours ahead).

Pick up and Drop off

You can pick up / drop off the car in our DT station and at the Belgrade Airport or you can ask for delivery/collection out of station for an extra charge.
You can pick up / drop off the car during the working hours or out of working hours for an extra charge.
You pick up / drop off the car with a full fuel tank. Missing fuel will be charged to you according to our price list.
You pick up / drop off the car washed, technically correct and with no damage - according to the vehicle condition form.

Rental Agreement

At the rental start, it is mandatory to sign a rental agreement consisting of all the rental agreed terms and values: rental price, rented car details, driver details, payer details and payment methods. Singing the agreement, client is authorized to drive the rented car and he/she is responsible for the car during the rental. Any change of agreed rental terms must be authorized by AXIOM Rent A Car. In case when client change the agreed terms without the authorization, AXIOM Rent A Car reserve the right to charge fine to client, minimum 150 € per day. Rental agreement at rental end will be used for rental and extra charges.

Deposit and Payment

Credit Card deposit (Visa, Master Card, American Express or Diners) is mandatory at rental start for all car groups. Cash deposit is not accepted. Deposit amount is based on rental duration, car group and rental agent discretion rights. We do not charge you at the rental start - we just reserve the deposit amount on your credit card (pre-authorization), which you can not use for other purposes. When you return the car, we calculate rental expenses and only then we charge you - on your CC or cash, as you prefer. After the payment is completed, we cancel the pre-authorization on your credit card. According to the low, payment must be done in local currency, Serbian dinar (RSD).

Insurance

CDW - Collision Damage Waiver

It is included in rental price. Limitation of liability shall apply to damage to the rental vehicle, it's parts and accessories caused in a road accident. CDW limits renter's financial responsibility to Excess Amount stated on the Rental Agreement. Police report is mandatory! If police report is not presented to AXIOM Rent A Car at the rental end or renter is responsible for accident/damage according to the police report, CDW is not valid and full damage amount will be charged to renter. In any case, CDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents (registration license and crossing border insurance file), contamination of fuel, neither in the event of deliberate intention or negligances. All the above damages will be charge in full to client.

TP - Theft Protection

It is included in rental price. Limitation of liability shall apply in the case of loss of the rental vehicles, it's parts and accessories (including tires, stereo equipment, etc.) as a result of theft or attempted theft. TP limits renter's financial responsibility to the Excess Amount stated on the Rental Agreement. TP is NOT VALID if the vehicle was left unlocked or the keys was left unattended with the vehicle. Police report is mandatory! If police report is not presented to AXIOM Rent A Car at the rental end, renter will be charged for full vehicle value.

SCDW - Super Collision Damage Waiver

This is full casco insurance that we offer for an extra daily charge. Renter's financial responsibility is reduced to zero for accidental damage to the vehicle, it's parts and accessories, theft or attempted theft. Police report is mandatory! SCDW is NOT VALID if police report is not presented to AXIOM Rent A Car at the rental end, and renter will be charged for full damage or theft amount. SCDW DOES NOT COVER damage if the vehicle was driven by unauthorized driver or by authorized driver under the influence of alcohol or drugs, damage to the interior of the vehicle, tire and wheel damage, wheel cover and rims, damage to the underside of the vehicle, broken or lost key, lost or damage car documents (registration license and crossing border insurance file), contamination of fuel, neither in the event of deliberate intention or negligances. All the above damages will be charge in full to client.

PAI - Personal Accident Insurance

We offer PAI insurance for an extra daily charge. PAI is valid for all passengers in the vehicle.

POLICE REPORT IS MANDATORY FOR ALL INSURANCE OPTIONS 

Failing to present police report, full damage and/or theft amount will be charged to renter, regardless to insurance option. It is mandatory to make a police report even in case when renter was not present when rented car was damaged (damage on parking). If for some reason police decline to visit damage scene, you are obligated to visit the nearest police station and to report the damage or theft.

Procedures in case of accident, damage/theft 

Renter is obligated to do the following:
- To contact police (192) and AXIOM Rent A Car NOW and to follow there instructions.
- To note the data about the other parties involved in accident /event.
- To fill up the accident/event report when returning the car.
- To write brief statement about the circumstances in which accident/event have happened.

The prohibitions and the unauthorized vehicle control    

It is prohibited to drive rented vehicles to the following countries and territories: UK, Russia and former Soviet republics, Kosovo Territory, Albania and Turkey.
It is prohibited to drive rented vehicles under the influence of alcohol, medical drugs and narcotics.
It is prohibited to allow an unauthorized person to drive the rented vehicle.
It is prohibited to riper or to change car parts without the authorization from AXIOM Rent A Car.
It is prohibited to use rented vehicle for rely drive, for test drive or to conduct commercial transportation business.
It is prohibited to use rented vehicle for animal transportation, furniture or construction materials as well as other dirty or bad smell substances. AXIOM Rent A Car is a company registries for rent a car business, i.e. for people transportation only and maximum number of persons per vehicle is noted in the Vehicle registration license.